Last Updated: 23 July 2026

Welcome to UBE Delights! These Terms and Conditions outline the rules and regulations for the use of the UBE Delights website, located at ubedelights.co.uk.

By accessing this website and purchasing our products, we assume you accept these terms and conditions. Do not continue to use UBE Delights if you do not agree to take all of the terms and conditions stated on this page.

• Company Information: UBE Delights ("we", "our", "us") operates the website ubedelights.co.uk.
• Acceptance of Terms: By placing an order with us, you warrant that you are legally capable of entering into binding contracts and are at least 18 years old.
• Modifications: We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

• Product Descriptions: We make every effort to display as accurately as possible the colours, images, and descriptions of our products. However, as our products are handmade food items, slight variations may occur.
• Allergens: All our products are prepared in a kitchen that handles nuts, dairy, wheat, and other allergens. While we take precautions, we cannot guarantee that our products are entirely free from trace allergens. It is the customer's responsibility to check the ingredient lists and allergen warnings before consuming.
• Pricing: All prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue a product without notice at any time.

• Order Acceptance: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
• Payment: Full payment is required at the time of placing an order. We use secure third-party payment processors and do not store your credit card information.

• Delivery Times: Estimated delivery times are provided for guidance only. We are not responsible for delays caused by our shipping partners or events outside our control (e.g., severe weather).
• Delivery Address: It is your responsibility to provide an accurate and complete delivery address. We are not liable for orders delivered to incorrect addresses provided by the customer or orders left unattended upon delivery.

Because UBE Delights provides perishable food products, we have a strict NO RETURN and NO EXCHANGE policy.

• Health and Safety: For health, safety, and hygiene reasons, we cannot accept returns or exchanges on any food items once they have been dispatched and delivered, regardless of whether the packaging has been opened.
• Damaged or Incorrect Items: If your order arrives damaged, defective, or if you receive the incorrect items, please contact us within 24 hours of delivery at info@ubedelights.co.uk with photographic evidence of the issue.
• Resolutions: In the event of a proven error on our part (e.g., wrong item sent or severely damaged in transit), we may, at our sole discretion, offer a replacement or a refund. We do not offer refunds for delays in shipping or for products that were not stored properly by the customer upon receipt.

Unless otherwise stated, UBE Delights and/or its licensors own the intellectual property rights for all material on UBE Delights. All intellectual property rights are reserved. You may access this from UBE Delights for your own personal use subjected to restrictions set in these terms and conditions.

To the maximum extent permitted by law, UBE Delights shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the website or our products.

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Questions about the Terms and Conditions should be sent to us at:

• Email: info@ubedelights.co.uk
• Website: ubedelights.co.uk